This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, disclosure and
protection of your information when you use our website located at, or the Bunny
Bag mobile application (collectively, “Bunny Bag Platform”) made available by Bhuvaneshwari syndicate,
a company established under the laws having its registered office at udhampur, Jammu and

Please read this Policy before using the Bunny Bag Platform or submitting any personal information to
Bunny Bag. This Policy is a part of and incorporated within, and is to be read along with, the Terms of
By using the Bunny Bag Platform and the Services, you agree and consent to the collection, transfer, use,
storage, disclosure and sharing of your information as described and collected by us in accordance with
this Policy. If you do not agree with the Policy, please do not use or access the Bunny Bag Platform.


We may occasionally update this Policy and such changes will be posted on this page. If we make any
significant changes to this Policy we will endeavor to provide you with reasonable notice of such
changes, such as via prominent notice on the Bunny Bag Platform or to your email address on record
and where required by applicable law, we will obtain your consent. To the extent permitted under the
applicable law, your continued use of our Services after we publish or send a notice about our changes
to this Policy shall constitute your consent to the updated Policy.


The Bunny Bag Platform may contain links to other websites. Any personal information about you
collected whilst visiting such websites is not governed by this Policy. Bunny Bag shall not be responsible
for and has no control over the practices and content of any website accessed using the links contained
on the Bunny Bag Platform. This Policy shall not apply to any information you may disclose to any of our
service providers/service personnel which we do not require you to disclose to us or any of our service
providers under this Policy.


We will collect and process the following information about you:

Information you give us - This includes information submitted when you:
Create or update your Bunny Bag account, which may include your name, email, phone number, login
name and password, address, payment or banking information, date of birth and profile picture. If you
sign in to the Bunny Bag Platform through third-party sign-in services such as Facebook, Google Plus or
Gmail or any other social networking or similar site (collectively, “SNS”), an option of which may be
provided to you by Bunny Bag at its sole discretion, you will be allowing us to pass through and receive
from the SNS your log-in information and other user data; or
Provide content to us, which may include reviews, ordering details and history, favorite vendors, special
merchant requests, contact information of people you refer to us and other information you provide on
the Bunny Bag Platform (“Your Content”).
Use our Services, we may collect and store information about you to process your requests and
automatically complete forms for future transactions, including (but not limited to) your phone number,
address, email, billing information and credit or payment card information.
Correspond with Bunny Bag for customer support;
Participate in the interactive services offered by the Bunny Bag Platform such as discussion boards,
competitions, promotions or surveys, other social media functions or make payments etc., or
Enable features that require Bunny Bag's access to your address book or calendar;
Report problems for troubleshooting.
If you sign up to use our Services as a merchant or a delivery partner, we may collect location details,
copies of government identification documents and other details (KYC), call and SMS details.
Information we collect about you - With regard to each of your visits to the Bunny Bag Platform, we will
automatically collect and analyses the following demographic and other information:
When you communicate with us (via email, phone, through the Bunny Bag Platform or otherwise), we
may maintain a record of your communication;
Location information: Depending on the Services that you use, and your app settings or device
permissions, we may collect your real time information, or approximate location information as
determined through data such as GPS, IP address;
Usage and Preference Information: We collect information as to how you interact with our Services,
preferences expressed and settings chosen. Bunny Bag Platform includes the Bunny Bag advertising
services (“Ad Services”), which may collect user activity and browsing history within the Bunny Bag
Platform and across third-party sites and online services, including those sites and services that include

our ad pixels (“Pixels”), widgets, plug-ins, buttons, or related services or through the use of cookies. Our
Ad Services collect browsing information including without limitation your Internet protocol (IP) address
and location, your login information, browser type and version, date and time stamp, user agent, Bunny
Bag cookie ID (if applicable), time zone setting, browser plug-in types and versions, operating system
and platform, and other information about user activities on the Bunny Bag Platform, as well as on third
party sites and services that have embedded our Pixels, widgets, plug-ins, buttons, or related services;
Transaction Information: We collect transaction details related to your use of our Services, and
information about your activity on the Services, including the full Uniform Resource Locators (URL), the
type of Services you requested or provided, comments, domain names, search results selected, number
of clicks, information and pages viewed and searched for, the order of those pages, length of your visit
to our Services, the date and time you used the Services, amount charged, details regarding application
of promotional code, methods used to browse away from the page and any phone number used to call
our customer service number and other related transaction details;
Device Information: We may collect information about the devices you use to access our Services,
including the hardware models, operating systems and versions, software, file names and versions,
preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion
information and mobile network information. Analytics companies may use mobile device IDs to track
your usage of the Bunny Bag Platform;
Stored information and files: Bunny Bag mobile application (Bunny Bag app) may also access metadata
and other information associated with other files stored on your mobile device. This may include, for
example, photographs, audio and video clips, personal contacts and address book information. If you
permit the Bunny Bag app to access the address book on your device, we may collect names and contact
information from your address book to facilitate social interactions through our services and for other
purposes described in this Policy or at the time of consent or collection. If you permit the Bunny Bag app
to access the calendar on your device, we collect calendar information such as event title and
description, your response (Yes, No, Maybe), date and time, location and number of attendees.
If you are a partner restaurant, merchant or a delivery partner, we will, additionally, record your calls
with us made from the device used to provide Services, related call details, SMS details location and
address details.
Information we receive from other sources -
We may receive information about you from third parties, such as other users, partners (including ad
partners, analytics providers, search information providers), or our affiliated companies or if you use any
of the other websites/apps we operate or the other Services we provide. Users of our Ad Services and
other third-parties may share information with us such as the cookie ID, device ID, or demographic or
interest data, and information about content viewed or actions taken on a third-party website, online
services or apps. For example, users of our Ad Services may also be able to share customer list
information (e.g., email or phone number) with us to create customized audience segments for their ad

When you sign in to Bunny Bag Platform with your SNS account, or otherwise connect to your SNS
account with the Services, you consent to our collection, storage, and use, in accordance with this
Policy, of the information that you make available to us through the social media interface. This could
include, without limitation, any information that you have made public through your social media
account, information that the social media service shares with us, or information that is disclosed during
the sign-in process. Please see your social media provider’s privacy policy and help center for more
information about how they share information when you choose to connect your account.
If you are partner restaurant, merchant or a delivery partner, we may, additionally, receive feedback
and rating from other users.

Our Bunny Bag Platform and third parties, with whom we partner, may use cookies, pixel tags, web
beacons, mobile device IDs, “flash cookies” and similar files or technologies to collect and store
information with respect to your use of the Services and third-party websites.

Cookies are small files that are stored on your browser or device by websites, apps, online media and
advertisements. We use cookies and similar technologies for purposes such as:

Authenticating users;
Remembering user preferences and settings;
Determining the popularity of content;
Delivering and measuring the effectiveness of advertising campaigns;
Analyzing site traffic and trends, and generally understanding the online behaviors and interests of
people who interact with our services.
A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identifier, embedded
invisibly on a webpage (or an online ad or email), and is used to count or track things like activity on a
webpage or ad impressions or clicks, as well as to access cookies stored on users’ computers. We use
pixel tags to measure the popularity of our various pages, features and services. We also may include
web beacons in e-mail messages or newsletters to determine whether the message has been opened
and for other analytics.

To modify your cookie settings, please visit your browser’s settings. By using our Services with your
browser settings to accept cookies, you are consenting to our use of cookies in the manner described in
this section.

We may also allow third parties to provide audience measurement and analytics services for us, to serve
advertisements on our behalf across the Internet, and to track and report on the performance of those
advertisements. These entities may use cookies, web beacons, SDKs and other technologies to identify
your device when you visit the Bunny Bag Platform and use our Services, as well as when you visit other
online sites and services.

Please see our Cookie Policy for more information regarding the use of cookies and other technologies
described in this section, including regarding your choices relating to such technologies.


We use the information we collect for following purposes, including:
To provide, personalize, maintain and improve our products and services, such as to enable deliveries
and other services, enable features to personalize your Bunny Bag account;
To carry out our obligations arising from any contracts entered into between you and us and to provide
you with the relevant information and services;
To administer and enhance the security of our Bunny Bag Platform and for internal operations, including
troubleshooting, data analysis, testing, research, statistical and survey purposes;
To provide you with information about services we consider similar to those that you are already using,
or have enquired about, or may interest you. If you are a registered user, we will contact you by
electronic means (e-mail or SMS or telephone) with information about these services;
To understand our users (what they do on our Services, what features they like, how they use them,
etc.), improve the content and features of our Services (such as by personalizing content to your
interests), process and complete your transactions, make special offers, provide customer support,
process and respond to your queries;
To generate and review reports and data about, and to conduct research on, our user base and Service
usage patterns;
To allow you to participate in interactive features of our Services, if any; or

To measure or understand the effectiveness of advertising we serve to you and others, and to deliver
relevant advertising to you.
If you are a partner restaurant or merchant or delivery partner, to track the progress of delivery or
status of the order placed by our customers.
We may combine the information that we receive from third parties with the information you give to us
and information we collect about you for the purposes set out above. Further, we may de-identify
information collected from you through the Services or via other means, including via the use of third-
party web analytic tools. As a result, our use and disclosure of aggregated and/or de-identified
information is not restricted by this Policy, and it may be used and disclosed to others without

We analyses the log files of our Bunny Bag Platform that may contain Internet Protocol (IP) addresses,
browser type and language, Internet service provider (ISP), referring, app crashes, page viewed and exit
websites and applications, operating system, date/time stamp, and clickstream data. This helps us to
administer the website, to learn about user behavior on the site, to improve our product and services,
and to gather demographic information about our user base as a whole.


We may share your information that we collect for following purposes:

With Service Providers: We may share your information with our vendors, consultants, marketing
partners, research firms and other service providers or business partners, such as Payment processing
companies, to support our business. For example, your information may be shared with outside vendors
to send you emails and messages or push notifications to your devices in relation to our Services, to help
us analyze and improve the use of our Services, to process and collect payments. We also may use
vendors for other projects, such as conducting surveys or organizing sweepstakes for us.
With Partner Restaurants/Merchant: While you place a request to order food through the Bunny Bag
Platform, your information is provided to us and to the restaurants/merchants with whom you may
choose to order. In order to facilitate your online food order processing, we provide your information to
that restaurant/merchant in a similar manner as if you had made a food order directly with the

restaurant. If you provide a mobile phone number, Bunny Bag may send you text messages regarding
the order’s delivery status.
With Other Users: If you are a delivery partner, we may share your name, phone number and/or profile
picture (if applicable), and tracking details with other users to provide them the Services.
For Crime Prevention or Investigation: We may share this information with governmental agencies or
other companies assisting us, when we are:
Obligated under the applicable laws or in good faith to respond to court orders and processes; or
Detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of
Services and other illegal acts;
Responding to claims that an advertisement, posting or other content violates the intellectual property
rights of a third party;
Under a duty to disclose or share your personal data in order to enforce our Terms of Use and other
agreements, policies or to protect the rights, property, or safety of the Company, our customers, or
others, or in the event of a claim or dispute relating to your use of our Services. This includes exchanging
information with other companies and organizations for the purposes of fraud detection and credit risk
For Internal Use: We may share your information with any present or future member of our “Group” (as
defined below)or affiliates for our internal business purposes The term “Group” means, with respect to
any person, any entity that is controlled by such person, or any entity that controls such person, or any
entity that is under common control with such person, whether directly or indirectly, or, in the case of a
natural person, any Relative (as such term is defined in the Companies Act, 1956 and Companies Act,
2013 to the extent applicable) of such person.
With Advertisers and advertising networks: We may work with third parties such as network advertisers
to serve advertisements on the Bunny Bag Platform and on third-party websites or other media (e.g.,
social networking platforms). These third parties may use cookies, JavaScript, web beacons (including
clear GIFs), Flash LSOs and other tracking technologies to measure the effectiveness of their ads and to
personalize advertising content to you.
While you cannot opt out of advertising on the Bunny Bag Platform, you may opt out of much interest-
based advertising on third party sites and through third party ad networks (including DoubleClick Ad
Exchange, Facebook Audience Network and Google AdSense). For more information, visit Opting out means that you will no longer receive personalized ads by third
parties ad networks from which you have opted out, which is based on your browsing information
across multiple sites and online services. If you delete cookies or change devices, your opt out may no
longer be effective.

To fulfill the purpose for which you provide it.
We may share your information other than as described in this Policy if we notify you and you consent
to the sharing.


We have in place appropriate technical and security measures to secure the information collected by us.

We use vault and tokenization services from third party service providers to protect the sensitive
personal information provided by you. The third-party service providers with respect to our vault and
tokenization services and our payment gateway and payment processing are compliant with the
payment card industry standard (generally referred to as PCI compliant service providers). You are
advised not to send your full credit/debit card details through unencrypted electronic platforms. Where
we have given you (or where you have chosen) a username and password which enables you to access
certain parts of the Bunny Bag Platform, you are responsible for keeping these details confidential. We
ask you not to share your password with anyone.

Please we aware that the transmission of information via the internet is not completely secure.
Although we will do our best to protect your personal data, we cannot guarantee the security of your
data transmitted through the Bunny Bag Platform. Once we have received your information, we will use
strict physical, electronic, and procedural safeguards to try to prevent unauthorized access.

When you sign up for an account, you are opting in to receive emails from Bunny Bag. You can log in to
manage your email preferences [here] or you can follow the “unsubscribe” instructions in commercial
email messages, but note that you cannot opt out of receiving certain administrative notices, service
notices, or legal notices from Bunny Bag.